FAQ

Terms Of Service 

By accessing or using NatalyaValentine.com, you agree to these Terms of Service. This website is provided for general informational and personal use only. All content on this site, including text, images, and other materials, is owned by or licensed to NatalyaValentine.com and may not be copied, reproduced, or used without permission. We make no guarantees about the accuracy or completeness of the content and are not responsible for any damages resulting from your use of the site. This website may include links to third-party sites, which we do not control or endorse. We reserve the right to update or change these terms at any time, and continued use of the site means you accept any changes. If you do not agree to these terms, please do not use the website.

Return Policy 

Accessories

We accept returns on eligible accessories purchased directly from NatalyaValentine.com within 7 days of delivery. Items must be unused, unworn, and in their original condition and packaging. To request a return, please contact us at info@NatalyaValentine.com with your order number and reason for return. Approved returns may be subject to a restocking fee, and original shipping costs are non-refundable unless the item arrived damaged or defective.

Gowns

All gowns are sold through authorized retailers. Any return, exchange, or alteration requests for gowns must be handled directly through the retailer where the gown was purchased, in accordance with that retailer’s policies. NatalyaValentine.com does not process returns or exchanges for gowns purchased through third-party retailers, including but not limited to Jaxon James Bridal.

Damaged or Incorrect Items

If you receive an accessory that is damaged or incorrect, please contact us within 7 days of delivery so we can assist you.